SHIPPING and RETURNS

We ship worldwide daily. Every shipment is securely packed.

If you have a question or problem with your shipment, please contact us. Email: info@charleskaufman.com


We use DHL, UPS and other shipping companies.
Upon shipment a tracking code for the shipment is sent to your email address.

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Shipping cost(subject to change).

Germany: 
Order value Up to 20 Euro: Shipping 2 Euro. 
Order value 20.01 Euro and more: Shipping 0 Euro; Free. 

Switzerland:
Order value Up to 15 Euro: Shipping 5 Euro.
Order value 15.01 to 30 Euro: Shipping 7 Euro.
Order value 30.01 Euro to 340 Euro: Shipping 20 Euro.
Order value 340.01 Euro to 1000: Shipping 60 Euro.
Order value 1000.01 Euro and more: Shipping 90 Euro.

Europe (except Germany & Switzerland):
Order value Up to 30 Euro: Shipping 5 Euro.
Order value 30.01 Euro to 100 Euro: Shipping 7 Euro.
Order value 100.01 Euro to 350 Euro: Shipping 11 Euro.
Order value 350.01 Euro and more: Shipping 25 Euro.

Europe outside of EU:
Order value Up to 30 Euro: Shipping 5 Euro.
Order value 30.01 Euro to 100 Euro: Shipping 7 Euro.
Order value 100.01 Euro to 350 Euro: Shipping 11 Euro.
Order value 350.01 Euro and more: Shipping 25 Euro. 

Russia:
Order value Up to 30 Euro: Shipping 5 Euro.
Order value 30.01 Euro to 150 Euro: Shipping 10 Euro.
Order value 150.01 Euro to 350: Shipping 20 Euro.
Order value 350.01 Euro to 599: Shipping 60 Euro.
Order value 599.01 Euro to 700: Shipping 70 Euro.
Order value 700.01 Euro and more: Shipping 150 Euro.

North America:
Order value Up to 30 Euro: Shipping 5 Euro.
Order value 30.01 Euro to 150 Euro: Shipping 7 Euro.
Order value 150.01 Euro to 350: Shipping 20 Euro.
Order value 350.01 Euro to 599: Shipping 55 Euro.
Order value 599.01 Euro to 700: Shipping 65 Euro.
Order value 700.01 Euro and more: Shipping 95 Euro.

Rest of world outside Europe:
Order value Up to 30 Euro: Shipping 5 Euro.
Order value 30.01 Euro to 150 Euro: Shipping 10 Euro.
Order value 150.01 Euro to 350: Shipping 40 Euro.
Order value 350.01 Euro to 599: Shipping 75 Euro.
Order value 599.01 Euro to 700: Shipping 85 Euro.
Order value 700.01 Euro and more: Shipping 150 Euro.

RETURNS: 

Books and Paper prints: Not returnable.

Canvas Prints and 3D Art Graphics:
You have 14 calendar days from the date you received the item to inform us and to return the item.

Original art, paintings, sculptures other art objects:
You have 21 calendar days from the date you received the item to inform us and to return the item.

The item must be without any damage and in its original packing.  Return it together with the original receipt/invoice and Certificate of Authenticity.
We do not refund original shipping charges on returns.
All merchandise must be returned to us in salable condition, please pack and ship your order accordingly. You must pay for return shipping. We recommend shipping via an insured carrier such as UPS, FedEx or USPS Priority Mail. Hold onto the tracking number they provide for your shipment. 

Refunds
Once we receive your item, we will inspect it and notify you of having received it, after which we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days of the item being returned, depending on your card issuer’s policies.