SHIPPING and RETURNS

We ship worldwide daily. Every shipment is securely packed.

If you have a question or problem with your shipment, please contact us. Email: info@charleskaufman.com

We use DHL, UPS and other shipping companies.
Upon shipment a tracking code for the shipment is sent to your email address.

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Shipping costs (subject to change).

Germany: 
Shipping 0 Euro; Free. 

Switzerland:
Order value Up to 5000 Euro: Shipping 11 Euro.

Europe EU (except Germany & Switzerland):
Order value Up to 5000 Euro: Shipping 10 Euro.

North America:
Order value Up to 300.99 Euro: Shipping 25 Euro.
Order value 301.01 Euro and more: Shipping 195 Euro. 

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RETURNS: 

Books and Paper prints: Not returnable.

Canvas Prints and 3D Art Graphics:
You have 14 calendar days from the date you received the item to inform us and to return the item.

Original art, paintings, sculptures other art objects:
You have 21 calendar days from the date you received the item to inform us and to return the item.

The item must be without any damage and in its original packing.  Return it together with the original receipt/invoice and Certificate of Authenticity.
We do not refund original shipping charges on returns.
All merchandise must be returned to us in salable condition, please pack and ship your order accordingly. You must pay for return shipping. We recommend shipping via an insured carrier such as UPS, FedEx or USPS Priority Mail. Hold onto the tracking number they provide for your shipment. 

Refunds
Once we receive your item, we will inspect it and notify you of having received it, after which we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days of the item being returned, depending on your card issuer’s policies.