Shipping and Returns

We ship worldwide daily. Every shipment is securely packed.

If you have a question or problem with your shipment, please contact us. Email: info@charleskaufman.com

We use DHL, UPS and other shipping companies.
Upon shipment a tracking code for the shipment is sent to your email address.

---------------------------------------------------------------

Shipping costs (subject to change).

Germany:
Order value Up to 20 Euro: Shipping 2 Euro.
Order value 20.01 Euro and more: Shipping 0 Euro; Free.

Switzerland:
Order value Up to 2.50 Euro: Shipping 0 Euro.
Order value 2.51 to 30 Euro: Shipping 11 Euro.
Order value 30.01 Euro to 200 Euro: Shipping 12 Euro.
Order value 200.01 Euro to 500: Shipping 25 Euro.
Order value 500.01 Euro and more: Shipping 50 Euro.

Europe (except Germany & Switzerland):
Order value Up to 2.50 Euro: Shipping 0 Euro.
Order value 2.51 Euro to 100 Euro: Shipping 7 Euro.
Order value 100.01 Euro to 350 Euro: Shipping 11 Euro.
Order value 350.01 Euro and more: Shipping 25 Euro.

Europe outside of EU:
Order value Up to 2.50 Euro: Shipping 0 Euro.
Order value 2.51 Euro to 100 Euro: Shipping 7 Euro.
Order value 100.01 Euro to 350 Euro: Shipping 11 Euro.
Order value 350.01 Euro and more: Shipping 25 Euro.

Russia:
Order value Up to 2.51 Euro: Shipping 0 Euro.
Order value 2.51 Euro to 150 Euro: Shipping 25 Euro.
Order value 150.01 Euro to 340: Shipping 40 Euro.
Order value 340.01 Euro to 600: Shipping 60 Euro.
Order value 600.01 Euro to 700: Shipping 75 Euro.
Order value 700.01 Euro and more: Shipping 95 Euro.

North America:
Order value Up to 2.5 Euro: Shipping 0 Euro.
Order value 2.51 Euro to 150 Euro: Shipping 15 Euro.
Order value 150.01 Euro to 340: Shipping 25 Euro.
Order value 340.01 Euro to 600: Shipping 55 Euro.
Order value 600.01 Euro to 700: Shipping 65 Euro.
Order value 700.01 Euro and more: Shipping 95 Euro.

Rest of world outside Europe:
Order value Up to 2.50 Euro: Shipping 0 Euro.
Order value 2.51 Euro to 150 Euro: Shipping 25 Euro.
Order value 150.01 Euro to 340: Shipping 50 Euro.
Order value 340.01 Euro to 600: Shipping 75 Euro.
Order value 600.01 Euro to 700: Shipping 80 Euro.
Order value 700.01 Euro and more: Shipping 150 Euro.

RETURNS:

Books and Paper prints: Not returnable.

Canvas Prints and 3D Art Graphics:
You have 14 calendar days from the date you received the item to inform us and to return the item.

Original art, paintings, sculptures other art objects:
You have 21 calendar days from the date you received the item to inform us and to return the item.

The item must be without any damage and in its original packing. Return it together with the original receipt/invoice and Certificate of Authenticity.
We do not refund original shipping charges on returns.
All merchandise must be returned to us in salable condition, please pack and ship your order accordingly. You must pay for return shipping. We recommend shipping via an insured carrier such as UPS, FedEx or USPS Priority Mail. Hold onto the tracking number they provide for your shipment.

Refunds
Once we receive your item, we will inspect it and notify you of having received it, after which we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days of the item being returned, depending on your card issuer’s policies.